Loyalty is important in all businesses, and the upholstery trade is no different. In fact it's a business where loyalty is probably even more important. Why? It's not like clients treat us like a supermarket and visit on a weekly basis to pick up essential items. So developing a solid relationship with our clients - creating loyal clients - is the lifeblood of our business.
But it is easy forget about your clients' needs in pursuit of making a dollar. You often have a short term focus of 'paying the bills' rather than thinking about the partnership you have created with your clients.
