Loyalty is the key!

Loyalty is important in all businesses, and the upholstery trade is no different. In fact it's a business where loyalty is probably even more important. Why? It's not like clients treat us like a supermarket and visit on a weekly basis to pick up essential items. So developing a solid relationship with our clients - creating loyal clients  - is the lifeblood of our business.

But it is easy forget about your clients' needs in pursuit of making a dollar. You often have a short term focus of 'paying the bills' rather than thinking about the partnership you have created with your clients.  

Service With a Smile, or Much, Much More?

You hear about 'service' all the time, in phrases such as "we provide excellent service" but that does sound fairly hollow. So what does 'excellent service' mean when you work with Upholstery Fit Outs?

To me, service is more than just returning phone calls and being there on time. First and foremost it's about finding out what YOU need. The customer. It comes down to your needs. To do my job to the best of my ability I need to know what YOU need, so then we can discuss all the following: