Service With a Smile, or Much, Much More?

You hear about 'service' all the time, in phrases such as "we provide excellent service" but that does sound fairly hollow. So what does 'excellent service' mean when you work with Upholstery Fit Outs?

To me, service is more than just returning phone calls and being there on time. First and foremost it's about finding out what YOU need. The customer. It comes down to your needs. To do my job to the best of my ability I need to know what YOU need, so then we can discuss all the following:

• What standard of quality do you expect?  
• Do you need the job done within a certain time frame and why?
• What hours would suit you?
• Do you have a particular system you work within?
• Understanding whom I need to liaise with to get the job completed.
• Being clear about what Upholstery Fit Outs can and can't do.
• Keeping you informed every step of the way. (I enjoy giving updates!)
• Making sure there are no surprises for you, because you know everything!
• Making sure you know the terms of trade, that we are working to.
• Asking 'Are you Happy?'  If not, then I will do my level best to remedy that!

All companies say that they provide good service, but I wanted to give you a concrete example to show you that we truly do!

We are lucky enough to work with the wonderful Waldorf Apartments, who are a long standing client of Upholstery Fit Outs. Waldorf Apartments are a leading accommodation chain of quality furnished serviced apartments, providing short & long term accommodation in the Auckland CBD. Waldorf Apartments pride themselves on quality. When their clients book an apartment, there is no doubt that the standard and quality of the furniture is what is shown in the marketing, never some false advertising.

So now you know about them, here's what Sherly Purdie from Waldorf Apartments said about us:

"As a 4 ½ Star Qualmark rated property we pride ourselves in providing quality accommodation with superior well kept furnishings. This is where Upholstery Fit Outs comes in and attends to all our furniture requirements. Costs are well within line with work provided and each job requested is given a window of at least 4 hours plus to be completed.

Repair and Service staff are very professional and all work is carried out in a quick and timely manner. No repair is too small for repair staff to handle and waiting times for jobs to be completed is very efficient.

Colleen and her team are extremely helpful and we have complete faith in all work carried out.  No problems have ever arisen as a result of any repair work."

Happy clients make my day.  If you would like to put Upholstery Fit Outs to the test, then call us  0800 698 746 or email and I'd be more than happy to show you what excellent service means.